Layaway Terms and Return Policy
The Koven Court welcomes the return of most pieces that do not meet your satisfaction. Unfortunately, there are certain circumstances under which we cannot accept a return. Custom or bespoke pieces, pieces resized or modified per your specific instructions, and discounted final sale items may not be returned.
Customers who pay for an item in full, up-front (without a layaway plan), may request to return their item within 3 days of receiving it, and get 100% of their money back, refunded by their original method of purchase. All returns requested between three and seven days after receipt are subject to a 15% restocking fee, and the remainder may be refunded or noted as a gift card/shop credit at our discretion. Returns after 7 days are fully at our discretion and will NOT be eligible for a cash refund, and will only be able to receive a store credit (minus a 15% restocking fee).*
It is the responsibility of the customer to return the piece in the condition in which it was received, using a properly secure and insured shipment method. If the customer wishes to return an item received, we encourage them to reach out to us within three days of them receiving the item.
Customers who wish to return an item that was purchased through a layaway plan are only eligible for shop credit in the amount of the purchase price, less a 15% restocking fee.*
*These limitations may be waived in a case where through error, there was misrepresentation of an item. In the case of gross misrepresentation of items, we encourage the customer to reach out to us to resolve the issue.
The Koven Court happily accepts layaways and payment arrangements, as outlined below.
We require a minimum and non-refundable deposit of 20% of the total purchase price down upon agreement. This payment constitutes your agreement to these terms and conditions. All payment, either down payment or full payment is due within 24hrs of receiving the invoice. All requests to purchase by other clients will be honored in the order in which they are received and we will invoice to the next person in line when the 24hr hold is up, canceling the original invoice which was unpaid.
For items under $500, layaways may be “half now-half later” or in three equal payments. For items over $500, layaways may last for 3-8 months. Items over $1500 may have extended layaways on a case by case basis. Length and availability of layaway agreements are at the full discretion of the Court.
Cancellation of Layaway/Unexpected Circumstances/Inability to Fulfill.
In cases of cancellation of a layaway, such as personal emergency and/or inability to meet specific financial agreements, please contact us as soon as is possible. 15% of the total purchase price will be kept as a restocking fee, with the remainder converted into shop credit.
Where possible, we may work with you to restructure your layaway to adjust to your new circumstances.
At our discretion and with written notice to the client, we may suspend an open layaway account at any time.
Late Layaway Payment:
A grace period of 30 days is extended to all late layaway payments, for a maximum of two extensions during the course of a layaway. If the client does not pay within this period, a reminder will be sent. If payment is not made within 48hrs of the reminder, the client will lose the opportunity to make further payments on the item and the item will be released back into The Koven Court stock for the consideration of other clients. The purchaser will, at this point, incur a 15% restocking fee, and the remainder of their already paid funds will be returned to them in shop credit (see paragraph above, “Cancellation of Layaway”). A new layaway cannot be initiated with this client for a minimum of 90 days. If the client should lapse in payment a second time on a layaway item, they will lose further opportunity to purchase using our layaway privilege.
Canceling one layaway item in order to put another item on layaway instead is not permissible, however at our discretion we may allow up to three items on layaway at one time.